Shipping Policy

Shipping Policy

Last Updated: July 12, 2026

Thank you for shopping with us! We are committed to getting your order to you as quickly and safely as possible. Please review our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

During periods of high demand, holidays, product launches, or promotional events, processing times may be slightly longer.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Times

After your order has been processed and shipped, estimated delivery times are:

  • United States & Canada: 10–20 business days

  • Europe: 10–20 business days

  • Australia & New Zealand: 10–20 business days

  • Other International Destinations: 20–40 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Delays

While we work hard to deliver your order on time, delays may occur due to factors outside our control, including:

  • Customs inspections

  • Carrier delays

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Natural disasters

  • Incorrect shipping information provided at checkout

We appreciate your patience should these situations arise.

Order Tracking

Once your order has been dispatched, you'll receive an email with your tracking number.

Tracking updates may take 24–72 hours to appear after shipment.

Some international destinations may experience limited tracking updates while packages are in transit.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

If an incorrect or incomplete address is provided:

  • We cannot guarantee successful delivery.

  • Additional shipping charges may apply if the package must be reshipped.

  • Orders returned due to an incorrect address may require payment of a new shipping fee before reshipment.

Lost or Delayed Packages

If your package appears delayed:

  1. Check your tracking information.

  2. Contact your local postal carrier.

  3. Reach out to our customer support team if you still need assistance.

We will work with our fulfillment partners and shipping carriers to help locate your shipment whenever possible.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Multiple Shipments

If your order contains multiple products, they may arrive in separate packages depending on inventory availability or warehouse location.

You will receive tracking information for each shipment if applicable.

Shipping Restrictions

At this time, we reserve the right to decline or cancel shipments to certain regions where delivery is unavailable or restricted by our shipping partners.

Damaged Packages

If your order arrives damaged:

  • Contact us within 7 days of delivery.

  • Include your order number.

  • Attach clear photos of the damaged product and packaging.

We will review your claim and work toward an appropriate resolution.

Questions?

If you have any questions about your shipment or order status, please contact our customer support team through our Contact page or email us at support@solumiritual.com

We appreciate your business and thank you for shopping with us!