Return Policy

Return & Refund Policy

Last Updated: July 30, 2026

We want you to shop with confidence. Please review our Return & Refund Policy below.

Refund Eligibility

Refunds are only issued if your item arrives damaged or defective. We do not accept returns or issue refunds for change of mind, incorrect orders, or any other reason outside of damage or defect.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

  • A short video if requested to help us evaluate the issue.

Once your claim is reviewed, we may offer one of the following:

  • A replacement product.

  • A full refund.

  • A partial refund, when appropriate.

Non-Refundable Items & Situations

We do not offer refunds or returns for:

  • Change of mind or buyer's remorse.

  • Ordering the wrong item or size.

  • Products that have been opened or used (unless defective).

  • Products missing major components or accessories.

  • Items marked as Final Sale.

  • Gift cards.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout. Orders returned due to an incorrect or incomplete address, refusal of delivery, or failure to collect a package from the carrier are not eligible for reshipment or refund.

Lost Packages

If your tracking shows your order as delivered but you have not received it, please contact your local postal carrier first. If additional assistance is needed, contact our customer support team. We cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

Refund Processing

Once your damaged or defective claim is approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Questions?

If you have any questions or need assistance, please contact us through our Contact page or email us at support@solumiritual.com. We're here to help and will work to resolve any issues as quickly as possible.