EU Return Policy

This policy applies to customers located in the European Union (EU) and European Economic Area (EEA) and is provided in accordance with EU Directive 2011/83/EU on Consumer Rights.

Your Right of Withdrawal

As an EU consumer, you have the right to withdraw from your purchase within 14 calendar days without giving any reason. The withdrawal period begins on the day you, or a third party you designate (other than the carrier), receive the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., a letter sent by post or email) before the withdrawal period expires.

How to Request a Refund

To initiate a withdrawal, please contact us at:

Email: support@solumiritual.com

You may use the model withdrawal form below, but it is not obligatory.

No Return Required

You are not required to return the item to us. Once you notify us of your decision to withdraw, we will process a full refund of your payment. You may keep the product.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To [Solumi Ritual], [], [email]:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: [describe goods], ordered on (*)/received on (*), name of consumer(s), address of consumer(s), signature of consumer(s) (only if this form is notified on paper), date.

(*) Delete as appropriate.

Refunds

We will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

Goods that are made to your specifications or clearly personalised.
Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g., opened skincare products).
Goods which have been mixed inseparably with other items after delivery.

Defective or Damaged Goods

If you receive a defective or damaged product, you are entitled to a remedy under EU law. Please contact us immediately with details and photographic evidence so we can resolve the issue promptly.